Cancellation Policy
You have the right to cancel your order for our consumable product within 24 hours of placing it. To request a cancellation, please contact our customer support team via email or phone with your order details. If your request is within the stipulated time frame, we will initiate the cancellation process, and a full refund will be issued to your original payment method.
Return Policy
We understand the importance of ensuring the quality of our consumable products. If you receive a product that is damaged or defective, you may be eligible for a return and refund. To initiate a return, follow these steps:
- Before opening the parcel box/cover, ensure you have a camera or smartphone ready to record a video.
- Carefully open the parcel box/cover while recording a clear video that clearly shows the unboxing process, including the packaging and product condition.
- If you discover any damage or defect during the unboxing, record a close-up of the affected areas.
- Email the video to our customer support team within 48 hours of receiving the product, along with your order details and a brief description of the issue.
- The return item(s) must be returned within 3 days from the date of delivery.
Please note that return requests without a video verifying the unboxing process and any damage or defect will not be processed.
Refund Policy
Upon verification of the video and confirmation of the damage or defect, the refund amount will be credited within 7-10 business days to your original payment method. The amount refunded will be equal to the purchase price of the product minus any applicable fees, taxes, or discounts.
Non-Refundable Items
As consumable products are perishable in nature, we do not accept returns for reasons other than damage or defect. Returns without video evidence or made after the stipulated time frames will not be eligible for a refund.
Shipping Costs
If your return is approved due to damage or defect, we will cover the shipping costs for the return.
Discrepancies and Complaints
If you believe there is a discrepancy with your order or have any complaints regarding our product or services, please contact our customer support team as soon as possible. We will investigate the matter and strive to provide a satisfactory resolution.
Changes to the Policy
We reserve the right to update or modify this policy from time to time to comply with any changes in relevant laws or to improve our customer service. Any changes made will be effective immediately upon posting on our website.
Please ensure that you carefully follow the video verification process as outlined in our return policy, including recording the unboxing of the parcel box/cover, to facilitate a smooth and efficient return and refund process. This policy has been designed to protect the rights of both our valued customers and our business, while also ensuring the quality and integrity of our consumable products.